If your VPS is not Ubuntu 16, then you need to change that. In your welcome email from shocking hosting, under Control Panel Access you will see SolusVM URL: your username and password. Click on that link and enter in the given username and password.
Now under operating system, if it does not say Ubuntu 16.04 Server Minimal then click on the black button called Manage.
- In the middle section click on the Reinstall icon.
- Check off the bullet for Ubuntu 16.04 Server Minimal and click the red Reinstall button. Then click the Yes button
- It will just take a few minutes, and you will see your root password in the green section. Be sure to copy and paste that, and save it somewhere if you don’t plan on changing it.
Now you can download BitVise (SSH client) to access your VPS.